Refund policy

Return and Satisfaction Guarantee Policy for Supershine Cleaning Company / Supershinepros

At Supershine Cleaning Company, also known as Supershinepros ("we," "our," or "us"), we strive to provide exceptional commercial cleaning services to all our clients. Your satisfaction is our top priority, and we are committed to delivering high-quality cleaning results. Please review our Return and Satisfaction Guarantee Policy below.

1. Satisfaction Guarantee

We stand behind the quality of our cleaning services. If, for any reason, you are not satisfied with the service provided, we offer the following resolution process:

  • Reporting an Issue: If you are dissatisfied with the cleaning service, please notify us within 24 hours of the service completion. You can reach us at [Insert Contact Email or Phone Number] to report any concerns.
  • Re-Cleaning Service: Upon receiving your feedback, we will assess the issue and, if warranted, we will schedule a re-cleaning of the affected area(s) at no additional cost. The re-cleaning will be completed within a reasonable timeframe, depending on availability and the scope of the issue.

2. Conditions of the Guarantee

Our satisfaction guarantee applies under the following conditions:

  • The issue must be related to the quality of the cleaning service performed.
  • The dissatisfaction must be reported within 24 hours of the service completion.
  • The re-cleaning applies only to the specific area(s) of concern originally included in the agreed-upon scope of work.

3. Limitations of Liability

Our satisfaction guarantee does not cover:

  • Dissatisfaction or issues reported after the 24-hour window following the service completion.
  • Services not originally included in the contract or work order.
  • Situations where additional services are requested outside the scope of the initial agreement.

4. Refunds

As a service-based business, we do not offer refunds for completed cleaning services. However, we are fully committed to rectifying any issues by offering a re-cleaning, ensuring that the service meets the agreed-upon standards.

5. Cancellation Policy

If you need to cancel or reschedule a cleaning service, please provide at least 24 hours’ notice to avoid any cancellation fees. Failure to provide timely notice may result in a cancellation fee or the full service charge.

6. Changes to This Policy

We reserve the right to update or modify this Return and Satisfaction Guarantee Policy at any time. Any changes will be posted on our website, and the revised policy will be effective as of the new date.

7. Contact Us

If you have any questions or concerns about this policy or wish to report an issue with your service, please contact us at: support@supershinepros.com